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Live-in Care — Round-the-Clock Support in the Home You Love

A dedicated, fully trained carer lives with your loved one — providing continuous support, genuine companionship and complete peace of mind. The trusted alternative to a care home.

CQC-Rated Good
Stay in Your Own Home
24-Hour Support
Dedicated One-to-One Carer

What Is Live-in Care and How Does It Work?

Live-in care means a trained, professional carer moves into your loved one's home and provides continuous, round-the-clock support throughout the day and night. Unlike hourly care visits — where a carer comes and goes — a live-in carer is always present, available and dedicated entirely to one person.

For many families, live-in care is the most compassionate and practical alternative to a residential care home. It allows a person to remain in the home they know and love, surrounded by their own belongings, memories and routines — while receiving a level of professional support that matches or exceeds what a care facility can offer.

At Oice Support Services, we carefully match every live-in carer to the person they will be supporting — considering personality, interests, communication style, cultural background and the specific care needs involved. Before care begins, we arrange a personal introduction so that both the service user and the carer feel comfortable. Care begins only when everyone is confident and ready.

Live-in Care vs Care Home

FactorLive-in CareCare Home
Stay in your own home
Yes
No
One-to-one dedicated carer
Yes
Shared staff
Maintain your own routines
Fully
Partly
Keep your pets
Yes
Usually not
Family can visit freely
Any time
Visiting hours
Familiar surroundings
Always
No
Personalised care plan
100%
General plan

What Your Live-in Carer Will Provide

Your live-in carer provides comprehensive, continuous support — adapting throughout the day to whatever is needed. Here is what is typically included:

Personal Care and HygieneFull support with washing, bathing, dressing, grooming, oral hygiene, continence care and skin care — delivered with complete dignity and sensitivity at any time of day or night.

Medication ManagementTimely medication prompting and administration, dosette box management, recording every interaction and liaising with GPs and pharmacies when prescriptions change.

Meal Planning and PreparationPlanning menus around the service user's preferences, dietary needs and medical requirements — and preparing fresh, nutritious meals throughout the day.

Mobility and Transfer SupportSafe assistance with moving around the home, transferring between bed, chair and bathroom — using correct manual handling techniques at all times.

Night-time Support and ReassuranceAvailable throughout the night to assist with toileting, repositioning, managing anxiety or confusion, and responding immediately to any need or emergency.

Companionship and Social EngagementBeing a consistent, trusted presence — sharing conversation, activities, outings and daily moments that maintain emotional wellbeing and a positive quality of life.

Household Tasks and Domestic SupportLight cleaning, laundry, shopping, washing up and maintaining a safe, comfortable home environment as an integrated part of the daily routine.

Appointments and Community AccessAccompanying the service user to GP appointments, hospital visits and community activities — providing support, reassurance and advocacy where needed.

Monitoring Health and WellbeingObserving the service user's physical and mental health throughout the day and night — reporting any changes or concerns to the care coordinator and family promptly.

Family Communication and UpdatesKeeping in regular contact with the family — sharing updates, raising concerns and providing reassurance that their loved one is safe, well and happy.

Please note: Your live-in carer is present 24 hours a day. They are entitled to a reasonable sleep break overnight — typically 8 hours — during which a waking night carer can be arranged if continuous overnight support is required. Call 02045528642 to discuss.

Who Is Live-in Care Suitable For?

People Who Want to Remain at Home

Live-in care is ideal for anyone who has reached a point where they need consistent, substantial support but does not want — or is not yet ready — to move into residential care. It preserves independence, routine and the comfort of familiar surroundings, while ensuring a trained professional is always present.

People With Complex or High-Level Care Needs

For individuals living with advanced dementia, Parkinson's disease, multiple sclerosis, stroke aftereffects, motor neurone disease or other complex conditions, live-in care provides the intensive, specialist level of support that hourly visits alone cannot deliver — without the upheaval of moving into a care facility.

Couples Who Both Need Support

Live-in care is a particularly effective solution for older couples when both partners have care needs. Rather than separating to different facilities, a live-in carer can support both people in the same home — maintaining their relationship and shared routine while meeting each person's individual needs.

How We Find the Right Live-in Carer for Your Loved One

1

Comprehensive Home Assessment

We begin with a thorough, free home assessment. Our senior care coordinator visits to understand the full picture — medical history, daily routines, personal preferences, dietary needs, cultural considerations and the level of support required day and night.

2

Carer Matching

Using everything we learn in the assessment, we identify the most suitable live-in carers from our team — considering clinical skills, personality, communication style, experience with specific conditions and any other factors that matter to your family. We typically present two or three suitable profiles for you to consider.

3

Introduction and Trial Period

Before the live-in arrangement begins formally, we arrange a personal introduction between the selected carer and your loved one. A short trial period allows everyone to settle, adjust and confirm the match is right — with the option to request an alternative carer if needed.

4

Care Begins — Reviewed Continuously

Once care begins, your care coordinator remains closely involved. They visit regularly, maintain family communication and review the care plan at agreed intervals. As needs change, the plan adapts — ensuring the live-in arrangement always meets the person's current requirements.

“Live-in care is the most personal form of support we offer. We take the matching process seriously — because the right pairing transforms someone’s daily life entirely.”

— Oice Support Services
⭐ CQC-Rated Good — Independently Inspected

Carefully Matched Carers

Every live-in carer is matched on clinical need, personality and personal compatibility.

DBS-Checked and Experienced

All live-in carers are DBS-checked, thoroughly referenced and experienced in complex care.

One-to-One Dedicated Support

Your live-in carer is focused entirely on your loved one — no divided attention or split shifts.

Fully Documented Care

Written care plans, daily logs and medication records provide complete transparency and accountability.

Regular Family Communication

We keep families closely involved — with scheduled updates and always available for questions.

Live-in Care Across Dagenham and East London

Our live-in care service covers Dagenham, Barking and the surrounding East London boroughs. Our care coordinators are locally based, enabling regular face-to-face visits to the home during the live-in arrangement — ensuring quality, accountability and a close working relationship with the carer and family throughout.

DagenhamBarkingRomfordHornchurchRainhamIlfordEast HamStratfordChadwell HeathBecontree

To discuss whether live-in care is available in your area, call 02045528642 — we are happy to help.

Live-in Care — Frequently Asked Questions

Get Started

Enquire About Live-in Care Today

Choosing live-in care is a significant decision, and we want to make the process as clear and comfortable as possible. Start with a free, no-obligation home assessment — our senior care coordinator will visit, listen carefully and give you an honest picture of what live-in care would look like for your loved one. There is absolutely no commitment involved.

🕐Monday to Friday, 9am–5pm | Emergency line 24/7