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Coming Home From Hospital to Home — Safe, Supported and Cared For From Day One
Professional post-discharge care that helps people recover safely at home — reducing the risk of readmission and giving families peace of mind during one of the most critical periods of recovery.
Why Professional Care at Home After Hospital Matters
Being discharged from hospital is not the end of treatment — it is the beginning of recovery. For many older adults and people with complex conditions, the first days and weeks at home after a hospital stay are among the most vulnerable and consequential of their entire healthcare journey. Without the right support in place, the risk of falls, missed medications, wound complications and avoidable readmission is significantly elevated.
Hospital discharge teams work hard to ensure people leave safely — but once you are home, the NHS cannot follow. That is where Oice Support Services comes in. Our hospital to home care service provides the professional, hands-on support needed to bridge the gap between hospital and independent living — helping people recover at their own pace, in the comfort of their own home, with a trained carer alongside them every step of the way.
We can begin care on the day of discharge — or in some cases even before, to ensure everything is prepared at home before your loved one arrives. We work closely with discharge teams, GPs, district nurses and community healthcare professionals to create a seamless, coordinated recovery plan that gives every person the best possible chance of a full, safe recovery.
Did You Know?
patients discharged from hospital in England are readmitted within 30 days — many due to inadequate post-discharge support.
“The right care at home after hospital is not optional. It is clinical.”
Same-Day
Discharge Care Available
CQC Good
Quality Assured
Short Notice
Arrangements Welcome
Discharge Care Can Be Arranged Quickly — Often the Same Day
We understand that hospital discharge can happen with very little notice. We have built our hospital to home care service to respond rapidly — here is what we can typically arrange at each level of urgency:
Same-Day Care
If discharge is confirmed in the morning, contact us immediately. In many cases we can have a carer in place by the time your loved one arrives home — ensuring they are never left without support from the first moment.
We can arrange:
- First care visit
- Medication collection
- Home preparation check
- Initial handover from family
Within 24–48 Hours
For planned or anticipated discharge, 24 to 48 hours notice allows us to complete a proper assessment, assign the most suitable carer and create a detailed care plan aligned with the discharge summary.
We can arrange:
- Full assessment and care plan
- Carer matching
- Medication and equipment review
- Family briefing
Planned in Advance
If discharge is known in advance — for example, following planned surgery — we can arrange a pre-discharge home assessment, prepare the care plan and have everything in place before your loved one leaves hospital.
We can arrange:
- Pre-discharge home visit
- Full care plan creation
- Home environment preparation check
- Carer introduction before discharge day
What Our Hospital to Home Care Service Includes
Every person’s recovery is different. We design care around the specific needs identified at discharge — here is what our service typically covers:
- Personal Care and Hygiene — Washing, dressing, wound-site hygiene where appropriate, grooming and continence support — all delivered carefully around any surgical sites, dressings or post-operative sensitivities.
- Medication Management — Administering or prompting new post-discharge medications accurately and on time — including antibiotics, pain relief, blood thinners and any changes to existing prescriptions made during the hospital stay.
- Wound and Dressing Observation — Observing and reporting on the condition of surgical wounds, dressings or catheter sites — alerting district nurses or GPs promptly if any signs of infection, complication or deterioration are noted.
- Physiotherapy Exercise Support — Prompting and assisting with prescribed physiotherapy exercises — ensuring the person follows their rehabilitation programme and builds strength and mobility safely at home.
- Nutrition and Hydration — Preparing nutritious meals and ensuring adequate fluid intake — particularly important in the immediate post-discharge period when appetite may be reduced and the risk of dehydration is elevated.
- Mobility and Falls Prevention — Careful support with moving around the home, using mobility aids correctly, transferring safely and reducing the risk of a fall during the highest-risk period of recovery.
- Pressure Area and Skin Care — Regular repositioning and skin checks for less mobile individuals — preventing pressure sores that are a significant post-hospital risk for those who have been bedbound.
- Coordination With Healthcare Professionals — Liaising with district nurses, GPs, physiotherapists and the original discharge team — ensuring the care at home is fully aligned with clinical recommendations and any changes in condition are reported promptly.
- Emotional Support and Reassurance — Hospital stays can be disorienting and frightening. Our carers provide warm, patient companionship and emotional reassurance — helping people feel settled, calm and positive about their recovery.
- Family Communication and Updates — Keeping family members informed throughout the recovery period — providing regular updates on progress, flagging concerns and giving the whole family confidence that their loved one is recovering well.
Where a discharge care plan has been provided by the hospital team, we align our service fully with its recommendations. We work alongside district nurses, therapists and GPs — not in isolation. Call 02045528642 to discuss your discharge situation.
Who Is Hospital to Home Care Right For?
People Recovering From Surgery
Whether following a planned operation such as a hip or knee replacement, or emergency surgery, the post-operative recovery period at home carries real clinical risk. Our carers provide careful, trained support that complements the surgical team's instructions — helping people recover fully without complication.
Older Adults After a Hospital Stay
For older adults who have been hospitalised for any reason — a fall, an infection, a cardiac event, a stroke — returning home can feel overwhelming. Physical deconditioning, new or changed medications, and reduced confidence all require professional support. Our carers provide stability, safety and encouragement during the critical first weeks at home.
People With Complex Conditions After Treatment
Those living with dementia, Parkinson's disease, COPD, heart failure, diabetes or other complex conditions often require particularly careful post-discharge management. Our carers are experienced in supporting people with these conditions at home — and work closely with the clinical teams involved in their ongoing care.
How Our Hospital to Home Care Service Works
Contact Us as Soon as Discharge Is Confirmed
Contact Us as Soon as Discharge Is Confirmed
The earlier you contact us, the more we can prepare. Call 02045528642 or complete our online form with the discharge date, location and a brief summary of your loved one's care needs. We will respond immediately and begin making arrangements.
Assessment and Care Plan Creation
Assessment and Care Plan Creation
Where time allows, we carry out a home assessment — either in person or by telephone — to understand the discharge summary, the prescribed medications, any physiotherapy requirements, the home layout and the level of daily support needed. We create a written care plan aligned with the clinical discharge instructions.
Home Preparation and Day-One Care
Home Preparation and Day-One Care
On the day of discharge, we ensure the home is prepared — the bedroom is accessible, medications are in place, grab rails or mobility aids are positioned correctly and the care environment is safe. When your loved one arrives home, their carer is ready and waiting.
Ongoing Recovery Care and Review
Ongoing Recovery Care and Review
We monitor recovery closely — adjusting the care plan as the person regains strength and independence. We maintain regular communication with the GP, district nurse and family. As recovery progresses, care can be reduced gradually — transitioning to ongoing hourly care or concluding when the person is ready to manage independently.
“Coming home from hospital should feel like a relief — not a risk. We make sure every person has what they need from the very first moment they walk through their front door.”
Rapid Response
We can arrange same-day or next-day discharge care — we understand that waiting is not an option.
Clinical Coordination
We liaise directly with discharge teams, GPs and district nurses to align our care with clinical instructions.
DBS-Checked and Trained
Every carer is DBS-checked, trained in post-operative and reablement care before their first visit.
Full Discharge Alignment
We read and follow the hospital discharge summary — our care plan is built around clinical recommendations.
Flexible as Recovery Progresses
We adjust care intensity as the person improves — reducing visits as independence is regained.
Hospital to Home Care Across Dagenham and East London
Our care coordinators and carers are locally based across Dagenham, Barking and the surrounding East London boroughs — enabling rapid response to discharge calls without long travel times. We also work closely with discharge teams at local hospitals including Queen's Hospital Romford, King George Hospital Ilford and Newham University Hospital. We currently cover:
For urgent discharge support, call 02045528642 immediately — we respond to discharge calls as a priority.
Hospital to Home Care — Frequently Asked Questions
Arrange Hospital Discharge Care — We Move Quickly
If your loved one is being discharged or has recently returned home from hospital, contact us now. We respond to all discharge enquiries immediately and can have support in place faster than you may expect. There is no obligation involved — just an honest conversation about what is needed and how we can help from day one.