Frequently Asked Questions

The first step is to contact us by phone or via our online enquiry form. We will discuss your situation and arrange a free, no-obligation care assessment at home. This typically takes 45–60 minutes and helps us understand your needs fully before producing a personalised care plan.

In many cases we can begin care within 24–48 hours of assessment. For less urgent situations, we typically start within one week. We will always be transparent about our current availability.

Costs depend on the type of care required, the number of hours and whether care is provided during standard or unsociable hours. Contact us for a personalised quote based on your specific needs.

Both options are available. Local authorities can fund home care following a care needs assessment and means test. Many people fund care privately. We also accept NHS Continuing Healthcare funding for those who qualify. We are happy to advise on the options during your assessment.

Yes. We work hard to match clients with compatible carers, but if the match is not right we will re-match promptly. Your satisfaction and comfort are our priority.

All carers are DBS-checked (Enhanced) before starting work. We have robust safeguarding policies in place and all staff receive safeguarding training. Any safeguarding concerns are escalated promptly and appropriately.

Yes. All carers complete a structured induction programme covering personal care, moving and handling, medication, infection control, safeguarding and first aid. Ongoing training and supervision is provided throughout their employment.

We aim to accommodate emergency and short-notice requests wherever possible. Call our office on 02045528642 and we will do our best to help. For out-of-hours emergencies, call 07437409404.